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IT systems & Support - MSc Computer Science
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Systems • Networks • Python • Security • Data Governance

Computer Science MSc candidate at the University of Neuchâtel with professional experience in systems administration, IT support, networking and multi-user applications.

[Dc]

PROFILE

Computer Science professional with experience in systems administration, technical support, network connectivity and user assistance. Currently completing an MSc in Computer Science at the University of Neuchâtel, combining previous operational IT experience with current work in software development, security and data governance.

TECHNICAL SKILLS 

IT Support & Systems

Windows • Workstation Support • Hardware/Software Troubleshooting • System Monitoring • Backup & Recovery • Shared Printers

Networks

Ethernet • RJ45 Cabling • TCP/IP • DHCP • Switch Connectivity • Network Troubleshooting

Development & Data

Python • SQL/SQLite • Streamlit • APIs • HTML/CSS • Git/GitHub

Security & Governance

Network Security • Access Control • RBAC • Auditability • Privacy & Data Security

 PROJECTS  

EUDR Evidence Governance Prototype

Python • Streamlit • SQLite • RBAC • Data Governance

Designed and implemented a multi-user prototype for governed due-diligence evidence exchange. The system demonstrates role-based access, evidence workflows, validation, correction, auditability and controlled information exchange.

Master's Thesis Project | University of Neuchâtel

Explore MyCity

Python • Streamlit • APIs • Fuzzy Logic

Developed a context-aware recommendation application combining fuzzy logic with weather and geolocation information to generate personalized activity and point-of-interest recommendations.

Smart Waste Management System

Streamlit • IoT Concepts • Ant Colony Optimization

Designed a simulated smart-waste management workflow using sensor concepts and Ant Colony Optimization for route planning and optimization.

PROFESSIONAL EXPERIENCE

Systems Administrator

Ethio Telecom | 2017–2020

Systems, servers and network monitoring and maintenance. Incident diagnosis and resolution, preventive maintenance, alarms, backup and recovery.

Call-Center / Technical Support

Ethio Telecom | 2014–2017

Customer support, technical problem diagnosis and collaboration with technical teams to resolve service issues.

IT Specialist

Municipal Water Supply Agency | 2013–2014

User and application support, workstation troubleshooting, shared printers, network connectivity and hardware/software support.

IT Expert

Urban Development Office | 2013

Deployment and support of a networked LIMS environment using Microsoft SQL Server 2005 and multiple client workstations.

EDUCATION

Master of Science in Computer Science

University of Neuchâtel, Switzerland | 2024–2026 | Ongoing

Selected areas: Network Security • Privacy and Data Security • Advanced Security Topics • Trustworthy AI • Generative AI

Bachelor of Science in Computer Science

Mekelle University, Ethiopia | 2008–2012

CERTIFICATIONS & TRAINING

AWS Cloud Practitioner Essentials
Amazon Web Services | 2020

System Operation and Maintenance
Huawei University | 2019–2020

LANGUAGES

French
English
Amharic
Tigrigna

CONTACT

Contact@lagna.ch

I am interested in opportunities in IT Support, IT Operations, Systems Administration, Application Support, Networking and related technology roles.